Privacy notice.
Your health information is personal, and we treat it that way. This notice explains what personal information Storm Dorkin Biokineticist collects, why, who we share it with, and the rights you have under the Protection of Personal Information Act, 2013 (POPIA).
Who we are
Storm Dorkin Biokineticist is the responsible party for your information. Our Information Officer is Storm Dorkin, who is registered with the Information Regulator.
- Address: 169 Main Road, Walmer, Gqeberha, 6065
- Email: storm@stormdorkinbio.co.za
- Phone: 061 522 8847
What we collect
- Contact details: your name, phone number and email address when you book, call, email or WhatsApp us.
- Booking details: the appointments you make through our online booking system.
- Health information: your medical history, assessments, programmes and progress notes, collected during your care. POPIA calls this special personal information, and we only process it to treat you, with your consent, under our duty of confidentiality as HPCSA-registered practitioners.
- Billing details: medical aid details and invoices, so we can bill you or your medical aid.
- Website usage: anonymous statistics about how visitors use this website (see Cookies below).
Why we use it
- To provide, plan and record your treatment.
- To manage bookings and send appointment reminders.
- To bill you or claim from your medical aid.
- To communicate with your referring doctor or other practitioners involved in your care, with your consent.
- To meet our legal and professional obligations.
- To send you news and practical tips, only if you are a client or have opted in. Every email has an unsubscribe link.
Who we share it with
We never sell your information. We only share it when needed to care for you or run the practice:
- Your medical aid, for claims.
- Your doctor or other practitioners in your care, with your consent.
- Service providers who process information for us under agreements that require them to protect it: our online booking system (Bookem), website hosting (Axxess), email newsletters (Mailchimp) and website statistics (Google Analytics).
- Authorities, when the law requires it.
Some of these providers store information outside South Africa. We only use providers bound by data protection laws or agreements that give protection equivalent to POPIA.
How long we keep it
We keep health records for as long as the law and HPCSA guidelines require, and longer for clients who were minors. We then destroy or anonymise them securely. Marketing details are removed as soon as you unsubscribe.
How we protect it
We limit access to people who need it to care for you, use password-protected and encrypted systems, and keep paper records secure. If your information is ever accessed without permission, we will tell you and the Information Regulator as soon as reasonably possible.
Cookies and website statistics
This website uses Google Analytics to count visits and see which pages are useful. It sets small files (cookies) in your browser and does not identify you by name. You can block or delete cookies in your browser settings. The website also remembers your light or dark mode choice on your own device.
Your rights
You may ask us to:
- Tell you what information we hold about you, and give you a copy.
- Correct information that is wrong or out of date.
- Delete information we no longer need to keep by law.
- Stop sending you marketing messages.
Email storm@stormdorkinbio.co.za and we will respond within 30 days. If you are unhappy with how we handle your information, you may complain to the Information Regulator.
Changes to this notice
We will update this notice when our practices change, and show the date at the top. Clients will be told about significant changes.